Attaché is made by Snizyx Software LLC. You can delete your Attaché account, and the data it holds, at any time: in any of our apps, on the web or by e-mail. Your calendars at Google, Microsoft and Zoho are not touched.
Before you delete it: to keep a copy of your data, choose Settings → Account → Export my data first. If you pay for Pro: deleting your account cancels a subscription bought through Polar or Google Play, but a subscription from the App Store goes on until you cancel it in your Apple Account settings; the terms say how.
In the app
- Sign in to Attaché, in any of our apps or on the web at app.tryattache.com.
- Open Settings, then Account. On a phone or tablet, Settings is in the menu behind your picture or initial at the top right.
- Choose Delete my account…, type your e-mail address to confirm, and choose Delete my account. If you haven’t signed in recently, Attaché asks you to sign in again first and then brings you back.
By e-mail
If you can’t sign in, e-mail privacy@tryattache.com from the address you sign in with and ask us to delete your account. We will check that the request comes from you and reply within 30 days.
What happens, and when
- Right away, you are signed out on every device, syncing with your calendar accounts stops, and delegate access is suspended both ways: the people who help with your calendars can no longer see or change them through Attaché, and neither can you for the people you help. We tell them, and we e-mail you the date your account will be deleted. If you signed in with Apple, we also ask Apple at once to remove Attaché’s access to your Apple Account.
- 7 days later, your account is deleted. If you sign in before then, the deletion is cancelled and everything comes back as it was; Sign in with Apple comes back the next time you use it to sign in. After that, nobody can sign in to it.
- Then we cancel your Pro subscription if you bought it through Polar or Google Play, revoke our access to your connected calendar accounts where the provider supports it, and delete your account, calendar data, delegations, settings and notifications, normally within minutes and always within 30 days of your request. We e-mail you when it is done.
- Copies in our encrypted backups are deleted as those backups expire, within a further 35 days.
What we keep
- The activity log’s entries about your account, including what you did as someone’s delegate. Nobody can edit them; they stay for 12 months after they were recorded, identified by an internal account number rather than your name or e-mail address, and are then deleted as the privacy policy describes. Our tamper-proof archive’s copies are deleted about a year and a day after they were made, and its daily index files can name that account number for up to about two years after the deletion.
- A record that the deletion happened (that account number, a one-way keyed fingerprint of your e-mail address and the dates) for 13 months, to show that we honoured your request.
- If our e-mail to your address bounced, or you marked it as spam, a one-way keyed fingerprint of the address, so that we don’t e-mail it again until you ask us to.
- The records of the people you helped as a delegate: the delegation and the changes you made in their calendars stay in their accounts.
- Billing records where the law requires them. If you bought Pro, Polar, Apple or Google keeps its own records of your purchases under its privacy policy.
The privacy policy has the details, including how long each kind of record is kept.
Deleting some of your data
- Disconnect a calendar account in Settings → Connections: we stop syncing it and delete the calendars and events we copied from it, normally within minutes.
- Revoke a delegate in Settings → People and access: their access to your calendars ends.
- Anything else: e-mail privacy@tryattache.com and tell us what you would like deleted.